Poor communication between bank and customer. Took them over 13 days for them to reach me, via letter, to tell me my account was over drawn. Meanwhile they're charging me a daily overdrawn fee. It's an account I rarely use. Closing the account.
Thay lie yo you and they steel your money. I put a check in my account on Saturday and was told i could use my money on monday. Well monday came and they told me no i had to what until Tuesday. And i really needed my money.
I don't normally write reviews, but I just wanted to express how thankful I have been for the excellent customer service provided by Katie B. at Union Community Bank Elizabethtown. I needed some paperwork for my acct and every time I called she was extremely helpful and went above and beyond for me.
Quick and easy to open accounts, and many convenient locations. I like the fact that this is not a multi-state mega bank. I hope it stays that way for a long time.
My husband had been using this bank since before we were married, and I stopped using Wells Fargo so we could both use Union. It is by far the worst bank I have ever used. I currently use Navy Federal Credit Union, but had accounts with Union so I had a location near me where I could deposit checks, talk to people face-to-face, etc. I just tried to transfer money from my Union account to my NFCU account, and after being bounced around on the phone for over an hour, they finally told me there was NO WAY to external transfers at all. I was appalled. I have never been told that before from any bank. Their website is unhelpful and their telephone system is inefficient. At least their customer service representatives are respectful and helpful. Or at least they try. We will be getting another bank as soon as possible.
Union Community Bank Elizabethtown is a US Bank based in Elizabethtown, Pennsylvania. Union Community Bank Elizabethtown is located at 1275 S Market St, Elizabethtown, PA 17022, USA.
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